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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

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General / TAO Cloud / TAO Cloud Live

TAO Cloud Live Broadcast Room

Go to Live Broadcast Room > Home to enter the live room creation page.

Create dedicated live rooms as needed.

  • Cloud Live Room Authorization Allows RGBlink devices (mini-mx, mini-edge, TAO 1mini, etc.) or streaming software (OBS, vMix, etc.) to stream to a cloud live room.
  • Connect OBS, Zoom, etc. Distributes streams through TAO Cloud and enables multi-platform streaming to third-party platforms, including TikTok, Bilibili, YouTube, and more.

Cloud Live Room Authorization

Click Cloud Live Room Authorization > Enter to access the following page.

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1. Create Live Room

  • Click the + icon to create a live room. Up to five live rooms can be created.
  • Click Edit Name to rename a live room.
  • Click delete to remove an unwanted live room.

2. Server URL

Click the copy icon on the right to copy the Server URL address.

3. Stream Key

Click the copy icon on the right to copy the Stream Key.

4. Pull Stream Address

Click QR code to scan and view or download the stream. Click Distribute to send the address to the selected device.

5. Pre supervision

Preview the live room output.

Connect OBS, Zoom, etc.

Click Connect OBS, Zoom, etc. to enter the following page.

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1. Add Live Room

Click the + icon to add a live room. Up to two live rooms can be added.

2. TAO Cloud Live Room

Click TAO Cloud Live Room to select an authorized live room on TAO Cloud (see section Cloud Live Room Authorization).

3. Third party Collection

Click Third party Collection, enter the pull stream address, and click Confirm to capture the live stream from a third-party platform.

4. Select Distribution Platform

Select the platform for distribution. Enter the platform name, server address, and stream key, then click Connect to save.

5. Screen Display Mode

Set the display orientation to landscape, portrait, 90° clockwise rotation, or 90° counterclockwise rotation.

6. Choose Destinations

Click the + icon to add a distribution platform.

If no platform has been added, the system automatically opens the Destination page. Select a platform, enter the platform name, server address, and stream key, then click Connect to save.

After saving, added platforms can be managed here. Click Edit on the right to manage distribution platforms.

Enable Go Live on All Platforms to start multi-platform streaming.