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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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Support Knowledge

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FAQ / mini Series / Cannot Control PTZ

Cannot Control PTZ

Applies to:

mini+, mini-pro, mini-ISO, mini-edge, mini-mx

Symptom:

Unable to control connected PTZ camera

Action:

  • mini device and camera(s) must be on the same network subnet. If, for example mini is 192.128.0.10, then cameras will need to be also in 192.168.0.X . Note many cameras come preset with an IP address that may be on another subnet. For ease, it is recommended that DHCP automatic IP addressing be used for mini and cameras.
  • check the VISCA port number for the mini and camera are the same. By default mini devices VISCA port are defaulted port 1259