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proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

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FAQ / mini Series / Webcam Source Troubleshooting

Troubleshooting mini as a computer webcam source

Applies to

mini, mini+, mini-pro

Basic checks

  • Confirm the mini or mini+ is powered on.
  • Connect USB to a computer USB 3.0 port.
  • On Windows 8.1 or Windows 10, open Settings > Devices and confirm RGBlink USB3.0 capture appears as connected.

If Windows does not show the device correctly

  1. Unplug the USB cable.
  2. Wait 10 seconds.
  3. Reconnect the USB cable.
  4. Restart the computer.
  5. Open Device Manager > Cameras and confirm RGBlink USB3.0 capture appears.
  6. Open device properties and confirm the status says the device is working properly.
  7. If needed, use Update Driver and restart again.

Windows 7

Windows 7 does not include the required driver by default. Install the driver package or contact support if you need it.

macOS

If the camera is unavailable or not detected:

  1. Close any apps using the mini webcam source.
  2. Open Terminal.
  3. Run sudo killall VDCAssistant.
  4. If needed, run sudo killall AppleCameraAssistant.
  5. Reopen the application that uses the camera.
  6. If the issue remains, reboot the SMC using Apple's support guide: https://support.apple.com/en-us/HT201295