RGBlink
← Back to Support Hub
proAV

Support For Integrators & Commercial Installations

What we can help with

processor control, video routing, installation design, integration issues, and OpenAPI questions for proAV devices.

  • Commercial installations, processors, switchers, scalers, and distribution systems
  • OpenAPI control questions for proAV devices
  • System integration, deployment, and troubleshooting across installed projects

Start a support chat

Tell us your device model and what you need help with, or try a suggested question.

Support Knowledge

Select an article from the menu to view full content here.

FAQ / RGB20X-NAI-GY / Camera Not Detected

Camera Not Detected by CameraCMS

  • Ensure that you are using the correct CameraCMS software for RGB20X-NAI-GY only.
  • Check the network connection and IP configuration.
  • Click Start search in Device Management page to search for the camera again.